Renedian Gear – Online Store Return Policy

It is important to us that you are totally happy with the purchase of any product in our online store. If you are not, you can return your item(s) within 30 days of purchase for a refund. 

You will be eligible for a refund if the item is returned to us and after our inspection we are able to confirm that it was not used and is still in resaleable condition. 

To start a return,  send us an email to [email protected] with your invoice number and a short message with the reason for your return. 

We will aim to respond to your mail as soon as we can with steps on how to complete your return.

Please note that it may take a while for your return to be completed, as the item needs to be returned to us before we can inspect it. 

Also note that any return shipping charges will be for your account.

Once we have inspected the returned item to our satisfaction, we will issue the refund to your original method of payment. Regrettably, we do not issue  refunds  for any shipping costs, either incurred during the original purchase or during the return of the goods to us. 

Depending on your bank, it may take up to two billing cycles for your credit to appear on your statement.