Renedian Adventures Ltd
GENERAL TERMS AND CONDITIONS
Set out below are the Terms and Conditions which is incorporated into your contract with
Renedian Adventures Ltd, whose registered place of business is at 14115 Prairie Valley Rd,
Summerland V0H 1Z8, British Columbia, Canada with Alberta Corporation Number: 2014923789
(“Renedian”, “we”).
These terms and conditions are setting out both parties’ respective rights and obligations.
References to “you“, “your“, “Guest” or “Guests” include any person whose name appears on
the booking and/or all persons on whose behalf a booking is made or any other person to
whom a booking is added or transferred too subsequently.
Summary of Renedian’s Cancellation Policy and Booking Terms
(Refer to Clauses 13 – 20 below for more details)
Deposit
A 10% deposit is required at the time of booking to secure your place on tour. Final payment is
due in full 60 days before the start of your tour. If your booking is made within 60 days of the
tour starting, full payment is required at the time of booking.
Cancellation Up To 60 Days Before
If a booking is canceled by you for any reason up until 60 days before the tour starts, your full
deposit minus a CAN$250 admin fee will be returned to you. You may select to transfer the full
deposit to another Renedian tour, in which event no admin fee will be levied.
Cancellation 30-60 Days Before, After Final Invoice Is Paid
If this booking is canceled by you after the final invoice is paid and your cancelation is made
between 60 and 30 days before your tour starts, 50% of the total invoiced amount will be
retained by Renedian for expenses incurred on your behalf.
Cancellation 30 Days Before, After Final Invoice Is Paid
If this booking is canceled by you in writing after the final invoice is paid and your cancelation is
made less than 30 days prior to the start of your tour, 100% of the invoiced amount will be
retained by Renedian for expenses incurred on your behalf.
Cancellation By Renedian
If your tour is canceled by Renedian, your full payment is refundable or transferrable to another
tour, and no admin fee will be levied.
Minimum number of guests on tour
Our tours require a minimum number of Guests to run and considering that we strongly advise
you not to buy any non-refundable items (such as flights, insurance, etc.) until we have
confirmed that your tour will depart. We normally can confirm either way at least 90 days prior
to the start date but will advise accordingly in respect of each tour.
Your agreement with Renedian
1. This agreement is entered into between Renedian and the person making the booking,
(“you”, “your”, “Guest” or “Guests”), being any person travelling or intending to travel on a
tour organized by Renedian including any person who is added or substituted, or to whom the
booking is transferred to after the initial booking was made.
2. This agreement is subject to Canadian law only and will apply to any dispute, claim or other
matter of any description, which arises between us (except as maybe set out below). We both
agree that any dispute, claim or other matter of any description (and whether or not involving
any personal injury), which arises between us, must be dealt with by a Canadian court only. No
employee of Renedian other than a director has authority to change or do away with any of
these terms.
3. Authority to make booking – When making a booking, the first named person on the
booking agrees on behalf of all other persons detailed on the booking that:
3.1 He/she has read these Terms & Conditions and has the legal authority to make such
booking and to be bound by them;
3.2 He/she consents to the use of personal data in accordance with our Privacy Policy and is
authorized on behalf of all persons named on the booking to disclose their personal details to
us, including where applicable special categories of data (such as information on health
conditions or disabilities and dietary requirements);
3.3 He/she is over 18 years of age and where placing an order for services with age
restrictions declares that he/she and all members of the party are of the appropriate age to
purchase those services;
3.4 He/she accepts financial responsibility for payment of the booking on behalf of all persons
detailed on the booking.
4. No promise of a discount or refund will be binding on Renedian unless confirmed by us in
writing.
5. Any person named on a booking, whether booking in person, by telephone, via our website,
by e-mail or by any other means, will be deemed to have agreed to the following conditions:
5.1 They have read and accepted to Renedian’s terms and conditions, privacy policy, liability
waiver and any other general information contained on our website, pre-booking emails,
quotes and invoices.
5.2 They appreciate and accept the inherent risks involved in participating in motorcycle
adventure tours, including but not limited to the hazards of travelling in remote regions of
developing countries, with medical facilities and response times that are often significantly
worse than those in developed countries and that by the very nature of the activities they will
be exposed to an element of personal risk over and above those associated with conventional
holidays. These include the risk of personal injury and death and loss of or damage to property.
5.3 They do not suffer from any pre-existing medical condition or disability which may prevent
them from actively participating in the tour – if any person suffers from any medical condition
or disability which will or may affect their tour arrangements, such person is obliged to contact
Renedian before making any booking to inform Renedian of such condition or disability, to
allow Renedian to make an informed decision about the person making such disclosure’s ability
to actively participate in the tour.
5.4 Acknowledgement that active participation of any of Renedian’s tours is not suitable for
persons with reduced mobility.
6. A booking is considered made and becomes confirmed only –
6.1 from the date when Renedian has received the relevant booking deposit payment from
the Guest or their authorized booking agent; and
6.2 a booking confirmation and receipt is issued by Renedian in to such person/s; and
6.3 The Guest has completed and signed Renedian’s waiver and release of liability document.
At that point the agreement between Renedian and the Guest comes into existence. For
booking requests made online on our website or via email, any acknowledgement of such
request by Renedian is not a confirmation of your booking.
7. Renedian and/or our agents reserve the right to decline any booking at our sole discretion.
8. If a booking is made through our website, we will usually communicate with you by email.
8.1 You must accordingly check your emails on a regular basis. We may also contact you by
telephone and/or post if we cannot, for whatever reason, contact you by email. Certain
documents may need to be sent by post. References in these conditions to “send” and “in
writing” or similar is deemed to include communication by email.
8.2 You should contact us by email if you need to do so for any of the reasons mentioned in
these booking conditions (for example, to request an amendment).
8.3 All e-mails should be sent to [email protected]
8.4 All written correspondence is to be sent to Renedian Adventures Ltd, 14115 Prairie Valley
Rd, Summerland, V0H 1Z8, British Columbia, Canada.
9. Payment for your tour & pricing
9.1 Payment
9.1.1 The balance of all monies due, including any surcharges applicable at that time, must be
received by Renedian not later than 60 days before the start of your tour. A deposit of 10% of
the tour price will be required when making the booking. In the case of non-payment of the
balance by the due date, Renedian reserves the right to treat your booking as cancelled and
cancellation charges may apply as detailed herein.
9.1.2 Payment of the deposit and full amount can be made by cash, credit/debit card, or by
electronic transfer into Renedian’s business bank account.
9.2 Pricing – We reserve the right to amend the price of unsold tours at any time and correct
errors in the prices of confirmed tours. We also reserve the right to increase the price of
confirmed tours solely to allow for increases which are a direct consequence of changes in:
9.2.1 the price of the carriage of passengers resulting from the cost of fuel or other power
sources;
9.2.2 the level of taxes or fees chargeable for services applicable to the tour imposed by third
parties not directly involved in the performance of the tour, including tourist taxes, landing
taxes or embarkation or disembarkation fees at ports and airports; and
9.2.3 the exchange rates relevant to the tour.
Such variations could include, but are not limited to, cost changes which are part of our
contracts with other suppliers and / or transport providers.
10. You will be charged for any increase in accordance with this clause. However, if this means
that you have to pay an increase of more than 8% of the price of your confirmed tour (excluding
any insurance premiums, amendment charges and/or additional services or travel
arrangements), you will have the option of accepting a change to another tour if we are able to
offer one (if this is of lesser value you will be refunded the difference in price), or cancelling and
receiving a refund of monies paid to us, except for any insurance premiums and any
amendment charges and/or additional services or travel arrangements or any payments we
have already made on your behalf. Should you decide to cancel for this reason, you must
exercise your right to do so within 7 days from the issue date printed on your final invoice.
11. Please note that travel arrangements are not always purchased in local currency and some
apparent changes have no impact on the price of your travel due to contractual and other
protection in place.
12. There will be no change made to the price of your confirmed tour within 60 days of your
departure nor will refunds be paid during this period.
13. If you change your booking within 60 days of your tour departure date:
13.1 Any costs or charges incurred by us or incurred or imposed by any of our suppliers
because of these changes will be charged if a confirmed booking is changed or transferred to a
different departure date or tour.
13.2 Thereafter all changes will be treated as cancellations and subject to the charges below.
13.3 Changes are subject to availability.
14. If you or any member of your party is prevented from travelling, that person(s) may
transfer their place to someone else, subject to the following conditions:
14.1 that person is introduced by you and satisfies all the conditions applicable to the tour;
14.2 we are notified not less than 7 days before departure;
14.3 you pay any outstanding balance payment, together with an admin fee of CAN$250 per
person transferring, as well as any additional fees, charges or other costs that may arise from
such transfer, including without limitation all bank and credit card fees and charges incurred by
Renedian Motorcycle Tours in processing such transfer.
14.4 the transferee agrees to these terms & conditions and all other terms of the contract
between us;
14.5 You and the transferee remain jointly and severally liable for payment of all sums. If you
are unable to find a replacement, applicable cancellation charges as set out herein will apply to
cover our incurred or estimated costs. Otherwise, no refunds will be given for passengers not
travelling or for unused services, should they be withing the relevant cancellation periods.
14.6 Important Note: Certain arrangements may not be amended or transferred after they
have been confirmed and any alteration could incur a cancellation charge of up to 100% of that
part of the arrangements.
15. If you cancel your booking before departure:
15.1 Should you wish to cancel, cancellation charges may be imposed according to the
schedule below. Any cancelation must be by way of a written notification to be received by
Renedian:
15.1.1 60 days or more before the start date of your booked tour: Full refund of all funds paid,
including your deposit. This refund will be subject to a CAD$250 admin fee, as well as any
additional fees, charges or other costs that may arise from such cancellation, including without
limitation all bank and credit card fees and charges incurred by Renedian Motorcycle Tours in
processing your cancellation. These fees and charges will be disclosed to you and deducted
from the refund amount due to you. You further acknowledge that these fees and charges are
outside the control of Renedian and are incurred by Renedian as a direct result of your decision
to cancel;
15.1.2 30-60 days before the start date of your booked tour: 50% of the total invoiced amount
paid will be retained by Renedian for expenses incurred on your behalf;
15.1.3 30 days before the start date of your booked tour: 100% of the total invoiced amount
paid will be retained by Renedian for expenses incurred on your behalf.
16. Cancellation by Renedian
16.1 If your tour is canceled by Renedian, your full payment is refundable or transferrable to
another tour, and no admin fee or other charges will be levied.
16.2 We will not cancel your tour less than 60 days before your departure date, except for
reasons of force majeure or failure by you to pay the final balance. We may cancel your tour
before this date if, e.g., the minimum number of Guests required for a particular travel
arrangement is not reached, or for any other reason.
16.3 If we must make a significant change or cancel your tour before departure, the Guest will
have the choice of:
16.3.1 accepting the changed arrangements; or
16.3.2 cancelling the tour with a full refund of all monies paid to us; or
16.3.3 if available, and where we offer one, accepting an offer of an alternative tour (we will
refund any price difference if the alternative is of a lower value, and any difference due to a
higher tour price will be for your account)
16.4 You must notify us of your choice within 7 days of our offer. If we do not hear from you
within 7 days, we will contact you again to request notification of your choice. If you fail to
respond again, we will assume that you have chosen to accept the change or alternative
booking arrangements.
16.5 We regret we cannot meet any visa, vaccination or similar costs in the event of any
change or cancellation by us. Similarly, as you are advised only to book fully flexible connecting
transport and other arrangements (such as pre or post tour accommodation) which can be
cancelled or changed without charge, we cannot pay any cancellation, amendment or other
charges you may incur in relation to any arrangements which you have to change or cancel
because of any change to your tour.
17. Changes to your Tour by Renedian
17.1 While Renedian will do its best to operate all tours as advertised, we reserve the right to
change and correct errors in any of the facilities, services, prices or itineraries described in the
tour brochure and/or on our website at any time before or after your booking is confirmed.
17.2 Most changes are minor, and, in such circumstances, we will make reasonable efforts to
inform you as soon as reasonably possible if there is time to do so before your departure, but
we will have no liability to you. Examples of minor changes include a change of accommodation
to another of the same or higher standard.
17.3 Occasionally, we must make a significant change. If a significant change must be made,
Renedian will inform the Guest as soon as reasonably possible, if there is time before
departure. A significant change is a change made before departure which we can reasonably
expect to have a major effect on your tour. Significant changes are likely to include, change of
departure date of tour, change to class of motorcycle used, and a major itinerary re-routing.
Please note, changes of named accommodation we have booked are not significant changes
unless otherwise expressly stated.
17.4 If we become unable to provide a significant proportion of the arrangements that you
have booked with us after you have departed, we will, if possible, make alternative
arrangements for you at no extra charge and where those alternative arrangements are of a
lower standard, provide you with an appropriate price reduction. Such changes may result from
changes in the weather, road construction, or any other unforeseen situations.
18. Our tours require a minimum number of Guests to run and considering that we strongly
advise you not to buy any non-refundable items (such as flights, insurance, etc.) until we have
confirmed that your tour will depart. We normally can confirm either way at least 90 days prior
to the start date.
19. It is a condition of booking with us that comprehensive medical travel and evacuation
insurance is taken out by you which includes cover for hazardous (or similar) type activities,
specifically covering motorcycle riding, and cover you against any potential cancellation
charges. Depending on the reason for the cancellation, you may be able to reclaim the
cancellation charges (less any applicable excess) under the terms of the insurance policy from
the insurance company. All claims must be made direct to the insurance company and does not
constitute any obligation on Renedian to negotiate your claim on your behalf. We will endeavor
to provide you with all necessary information and documentation that could assist in your
claim.
20. Passports, visas, documents and vaccinations
20.1 Guests are responsible for arranging, and must be in possession of, a valid, acceptable
passport and any visas, documents and vaccination certificates required for the whole of their
journey and tour that may be required.
20.2 You are responsible to check any requirements for your own specific circumstances with
the relevant Embassies and/or Consulates and your own doctor as applicable.
20.3 Most countries now require passports to be valid for at least 6 months after your return
date and have at least 6 blank pages. If your passport is in its final year, you should check with
the embassy of the country you are visiting.
20.4 Requirements do change and you must check the up-to-date position in good time
before departure. We regret that we do not accept any liability if you are refused entry onto
any transport or into any country due to failure to carry all required documentation or failure to
comply with immigration requirements or health formalities. You further agree to reimburse us
in relation to any fines or other losses which we incur because of your failure to comply with
any passport, visa, immigration requirements or health formalities.
21. Any Information about relevant matters or related items to your tour (i.e. information on
the country, climate, clothing, baggage, personal gear etc.) is given to a Guest in good faith but
without any responsibility on the part of Renedian.
22. Travel, cancellation, travel medical and medical evacuation insurance
22.1 Travel Insurance is mandatory for all Guests whilst on a tour organized by Renedian.
22.2 Guests together with their personal property including baggage are always at their own
risk.
22.3 Guests are wholly responsible for arranging their own insurance.
22.4 Renedian does not arrange travel/cancellation insurance. Guests are responsible for
ensuring that they have personal travel insurance with protection for the full duration of the
tour in respect of at least medical expenses, injury, death, repatriation, cancellation and
curtailment, with adequate and appropriate cover, specifically cover for you to ride a
motorcycle. Guests should ensure that there are no exclusion clauses limiting or excluding
protection for the type of activities included in their tour. Cover should specifically include
riding a motorcycle of the specified engine size as outlined in the tour description, both on and
off road. Guests should satisfy themselves that all travel insurance purchased meets their
requirements and should arrange supplementary insurance if need be.
22.5 Guests will be asked to provide Renedian with their insurance details (insurance
company name, policy number, policy wording and emergency contact phone numbers) no less
than 30 days prior to the start of the tour.
22.6 If you choose to travel without adequate insurance cover, we will not be liable for any
losses howsoever arising, in respect of which insurance cover would otherwise have been
available.
23. Taking part in a Renedian Tour and your responsibilities
23.1 Guests agree to accept the authority and decisions of Renedian’s employees, partners,
tour leaders, guides, drivers and agents whilst on tour with Renedian.
23.2 If in the opinion of any such person(s) or any other person in a position of authority (such
as, for example, an airline pilot or hotel manager), the health, level of fitness or conduct of a
Guest at any time before or during a tour is endangering or appears likely to endanger the
health or wellbeing of the guest of any third party (including any other Guests of Renedian) or
the safe, comfortable or happy progress of the tour, such person may be excluded from all or
part of the tour without refund or recompense. Such decision will be made in the sole
discretion of Renedian, by considering the wellbeing of the Guest in question as well as any
other Guest or third party. Where a Guest is excluded, Renedian will have no further
responsibility towards them (including any return travel arrangements), and we will not meet
any expenses costs incurred because of the exclusion.
23.3 In the case of ill health, Renedian may make such arrangements as it sees fit and recover
the costs thereof from the Guest. If a Guest commits an illegal act (including, for example,
causing any damage) the Guest may be excluded from the tour and Renedian shall cease to
have responsibility to/for them as above. No refund will be given for any unused services.
When you book with us, you accept responsibility for any damage or loss caused by you or any
member of your party. Full payment for any such damage or loss (reasonably estimated if not
precisely known) must be made direct to the accommodation owner or manager or other
supplier or to us as soon as requested. If the actual cost of the loss or damage exceeds the
amount paid where estimated, you must pay the difference once known. If the actual cost is
less than the amount paid, the difference will be refunded. You will also be responsible for
meeting any claims subsequently made against us and all costs incurred by us (including our
own and the other party’s full legal costs) because of your actions. You should ensure you have
appropriate travel and liability insurance to protect you if this situation arises.
23.4 If you have any medical condition or disability which may affect your active participation
in your tour or the tour arrangements of any other person or have any special requirements as
a result of any medical condition or disability (including any which affect the booking process),
please tell us before you confirm your booking so that we can assist you in considering the
suitability of the proposed tour and/or making the booking. In any event, you must give us full
details at the time of booking and whenever any change in the condition or disability occurs.
You must also promptly advise us if any medical condition or disability which may affect your
active participation in your tour, or the tour arrangements of any other person develops after
your booking has been confirmed.
23.5 Guests are expected to always ride with (behind) the tour leader, unless advised
otherwise.
23.6 Adherence to traffic laws and unsafe group travel behavior
23.6.1 Guests are at all times expected to comply with local traffic laws. If that does not occur
or where a Guest does not practice safe group travel practices as explained and required by the
tour leader and by guidelines provided by Renedian, Renedian reserves the right, in its sole
discretion to suspend such guest’s riding privileges.
23.6.2 Riding privileges will immediately be suspended for anyone under the influence of
drugs or alcohol.
23.6.3 Guests agree to refrain from alcoholic beverages until motorcycles have been finally
parked for the night.
24. Event of Force Majeure
24.1 Except where otherwise expressly stated in this agreement or our Terms & Conditions,
we will not be liable or pay you compensation if our contractual obligations to you are affected
by “Force Majeure”.
24.2 Definition of Force Majeure – For the purposes hereof, Force Majeure means any event
beyond our or our supplier’s control, the consequences of which could not have been avoided
even if all reasonable measures had been taken. Examples include warfare and acts of terrorism
(and threat thereof), civil strife, significant risks to human health such as the outbreak of
serious disease at the travel destination, pandemics or epidemics including the ongoing effects
of Covid-19, or natural disasters such as floods, earthquakes or weather conditions which make
it impossible to travel safely to the travel destination or remain at the travel destination, the act
of any government or other national or local authority including port or river authorities,
industrial dispute, labor strikes, lock closure, natural or nuclear disaster, fire, chemical or
biological disaster, unavoidable technical problems with transport and all similar events outside
our or the supplier(s) concerned’s control.
25. Our responsibility for your tour
25.1 Bookings are accepted on the understanding that Guests appreciate and accept the
possible risks inherent in motorcycle adventure travel and that they undertake a Renedian tour
at their own will.
25.2 We will accept responsibility for the arrangements we agree to provide or arrange for
you under the BC consumer protection and as such, we are responsible for the proper provision
of all travel services included and specified in your package tour, as set out in your confirmation
invoice.
25.3 Subject to these Terms & Conditions, if we or our suppliers negligently perform or
arrange those services and we don’t remedy or resolve your complaint within a reasonable
period. You must inform us without undue delay of any failure to perform or improper
performance of the arrangements included in your tour. Please note that it is your
responsibility to show that we or our supplier(s) have been negligent if you wish to make a
claim against us.
25.4 We will not be responsible for any injury, illness, death, loss (including loss of possessions
and loss of enjoyment), damage, expense, cost or other sum or claim of any description
whatsoever which results from any of the following: the act(s) and/or omission(s) of the
Guest(s) affected or any member(s) of their party, or; the act(s) and/or omission(s) of a third
party not connected with the provision of your tour and which were unforeseeable or
unavoidable, or; ‘force majeure’ as defined in clause 26.
25.5 We limit the amount of compensation we may have to pay you if we are found liable for
loss of and/or damage to any luggage or personal possessions and money: the maximum
amount we will have to pay you in respect of such a claims is an amount equivalent to the
excess on your insurance policy which applies to this type of loss per person in total because
you are required to have adequate insurance in place to cover any losses of this kind.
25.6 Claims in respect of international travel by air, sea and rail, or any stay in a hotel: The
extent of our liability will in all cases be limited as if we were carriers under the appropriate
Conventions, which include The Paris Convention (with respect to hotel arrangements).
25.7 When arranging transportation for you, we rely on the terms and conditions contained
within such supplier’s ‘Conditions of Carriage’. You acknowledge that all the terms and
conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as
well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to
be included by reference into this contract.
25.8 Adverse weather – Renedian cannot be held liable for any adverse weather conditions
that occur during a tour and no refunds or adjustments to the tour price can or will be made for
such weather conditions.
26. Motorcycle Rental and Motorcycle Requirements
26.1 Motorcycles are included in the cost of your tour. Renedian will attempt to provide
Guests with the model of motorcycle initially confirmed after booking. If, after having
confirmed the model of motorcycle requested, Renedian finds that it is necessary to substitute
a different model, Renedian will notify such Guest as soon as possible. If you do not wish to
accept the proposed substitution, you may cancel the tour without penalty and the deposit and
tour cost will be refunded.
26.2 Unexpected and uncontrollable situations may require last minute substitution of a
motorcycle, including after the tour has begun. This includes, but is not limited to, mechanical
failure, collision damage and theft. In this instance, Renedian reserves the right to substitute
the type of motorcycle confirmed and you may not be able to cancel the tour or require a
refund, partially or in whole, should this be the case
26.3 Should Renedian not be able to replace a motorcycle with the confirmed type or similar,
a pro-rated refund for the difference in models, if any, may be refunded to you. This constitutes
the maximum liability of Renedian.
26.4 Motorcycle rental companies require a damage deposit. The amount will be provided to
you prior to the tour and varies depending on the supplier, region of travel and model. You will
be asked to submit a credit card number to the rental company in advance of the tour, with
authorization to pay the deposit in the event of damage.
26.5 A Guest is under no circumstance allowed to operate bike after drinking an alcoholic
beverage or using a mind-altering drug. If a Guest does operate a bike after drinking an
alcoholic beverage or using a mind-altering drug, the damage waiver signed by Guests is
considered null and void and Guests incurs unlimited liability for damage to the motorcycle.
26.6 Renedian is not obligated to replace a motorcycle damaged by Guests or damaged in a
traffic accident.
26.7 Guests who intend to operate a motorcycle provided by Renedian must be at least 25
years old and must have a valid motorcycle operator license. Guests must also attest that they
have at least two years of experience operating a motorcycle of similar size or larger than the
motorcycle that will be provided by Renedian.
27. We cannot accept responsibility for any services which do not form part of our contract.
This includes, for example, any additional services or facilities which any supplier agrees to
provide for you where the services or facilities are not advertised by us, and we have not
agreed to arrange them as part of our contract.
28. Any optional excursions or activities booked during your holiday do not form part of our
contract as these are all arranged for you directly by the suppliers concerned. This is also in
respect of any such activities that we have arranged on your behalf for you.
29. Regardless of any wording used by us on our website, in any advertising material or
elsewhere, we only promise to use reasonable skill and care as set out above and we do not
have any greater or different liability to you.
30. The promises we make to you about the services we have agreed to provide or arrange as
part of our contract – and the laws and regulations of the country in which your claim or
complaint occurred – will be used as the basis for deciding whether the services in question had
been properly provided. Please bear in mind that standards of, for example, safety, hygiene,
and quality may vary throughout the destinations, services and transport your tour involves and
may be lower than or different to those applicable in Canada. If the services which gave rise to
the claim or complaint complied with the local laws and regulations applicable to those services
at the time, the services will be treated as having been properly provided. This will be the case
even if the services did not comply with the laws and regulations of Canada which would have
applied had those services been provided in Canada.
31. We cannot accept any liability for any damage, loss, expense or other sum(s) of any
description:
31.1 which based on the information given to us by you concerning your booking prior to our
accepting it, we could not have foreseen you would suffer or incur if we breached our contract
with you, or;
31.2 relate to any business;
31.3 indirect or consequential loss of any kind
32. You must provide ourselves and our insurers with all assistance we may reasonably
require. You must also tell us, and the supplier concerned about any claim or complaint. If
asked to do so, you must transfer to us or our insurers any rights you have against the supplier
or whoever else is responsible for your claim or complaint (if the person concerned is under 18,
their parent or guardian must do so). You must also agree to cooperate fully with us and our
insurers if we or our insurers want to enforce any rights which are transferred.
33. Where it is impossible for you to return to your departure point as per the agreed return
date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide
you with any necessary accommodation (where possible, of a comparable standard) for a
period not exceeding three nights per person. Please note that the 3-night cap does not apply
to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons
needing specific medical assistance, provided we have been notified of these needs at least 48
hours before the start of your holiday. For the purposes of this clause, “unavoidable and
extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health
such as the outbreak of serious disease at the travel destination or natural disasters such as
floods, earthquakes or weather conditions which make it impossible to travel safely back to
your departure point.
34. Optional excursions and activities
34.1 We and our tour leaders, guides, drivers or other staff may provide you with information
(before departure and/or when you are on tour) about optional activities and excursions which
do not form part of your pre-booked arrangements with Renedian, and which are available in
the area you are visiting. We have no involvement in any such activities or excursions which are
not run, supervised or controlled in any way by us.
34.2 They are provided by local operators or other providers who are entirely independent of
us, and they may or may not have their own public liability insurance. They do not form any
part of your contract with us even where we suggest particular operators / providers and / or
assist you in booking such activities or excursions in any way. Where a tour leader collects
payment for or otherwise assists in booking any such activity or excursion for you, we and the
tour leader act solely as booking agent for the local operator / provider of the activity or
excursion with whom you will have a contract. The local operator / provider’s terms and
conditions will apply. We cannot accept any liability on any basis in relation to such activities or
excursions.
34.3 We do not guarantee that any optional activity or excursion mentioned in our brochure,
on our website or elsewhere will be available to book during your holiday and / or will operate
as advertised as these services do not form part of our contract and are not under our control.
They may not be available for various reasons. Any prices given in advance are indicative only.
We will not be liable if you cannot, for whatever reason, book any such activity or excursion or
if the activity or excursion does not operate as advertised.
35. Urgent care and assistance during adverse situations
35.1 If, whilst you are on your tour with us, you find yourself in difficulty for any reason, we
will offer you such prompt care and assistance as is appropriate in the circumstances.
35.2 We will provide you with appropriate information on health services, local authorities
and consular assistance, and assistance with distance communications and finding alternative
travel arrangements.
35.3 Where you require assistance which is not owing to any failure by us, our employees or
subcontractors we will not be liable for the costs of any alternative travel arrangements or
other such assistance you require. Any supplier, airline or other transport supplier may
however pay for or provide refreshments and/or appropriate accommodation and you should
make a claim directly to them.
35.4 Subject to the other terms of these Terms & Conditions, we will not be liable for any
costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior
authorization before making your own travel arrangements.
35.5 Furthermore, we reserve the right to charge you a fee for our assistance if the difficulty is
caused intentionally by you or a member of your party, or otherwise through your or your
party’s negligence.
36. Website / Advertising material accuracy – The information contained on our website and
in our other advertising material is believed correct to the best of our knowledge at the time of
printing or publication. However, errors may occasionally occur, and information may
subsequently change. You must therefore ensure you check all details of your chosen tour
(including the price) with us at the time of booking.
37. Items normally included as part of your tour price. On most Renedian Tours, you can
expect to have the following included as part of your tour price:
37.1 Airport transfers as booked per Guests’ scheduled arrival and departure days. Guests
arriving early or departing late may be responsible for an airport transfer, but we will endeavor
to re-schedule pre-arranged transfers.
37.2 Accommodation for every night of your tour on either a shared or solo basis. This can be
expected to be in single, double or twin rooms. Your tour price is usually based on double
occupancy, unless a single room supplement is paid.
37.3 Unless advised otherwise, most tours include all breakfasts and dinners for most
evenings, which will be specified in each specific tour’s itinerary. Some days are considered as
“rest” or “optional” days where the tour is scheduled to spend two or more consecutive nights
in the same location. Such nights may be considered to a rest or optional day and Guests may
be responsible for the dinner cost should circumstances so dictate.
37.4 Unless specifically advertised or advised otherwise, a support vehicle will be available to
carry your luggage and non-motorcycle riding Guests while on tour.
37.5 Tour Leaders and Tour Guides – In addition to the support vehicle, at least one or more
tour leaders/guides will be on your tour. This number may increase should the number of
guests on tour require such higher number of guides but remains at the discretion of Renedian.
37.6 Tour Information / Material relevant to your tour. After receipt of full payment for the
tour, you will receive all the information you need to pack and prepare for the tour, including
detailed route descriptions and route maps, and a list of hotels. This may be provided to you in
written or electronic format via email or in your unique online Guests portal.
37.7 Activities that are specifically identified in the published tour description for the tour
38. Items not included in your tour price – The following items are not included as part of your
tour price;
38.1 any item not mentioned as included is not included. Alcoholic beverages are not
included. Items of a personal nature are not included.
38.2 Visas, pre-trip medical items, trip & medical insurance
38.3 Personal medicine and personal medical items;
38.4 Personal travel to and from the tour’s starting and end points;
38.5 Some lunches and dinners on rest days;
38.6 Alcoholic drinks;
38.7 Fuel for your motorcycle (unless specified otherwise);
38.8 Staff and local guide / 3rd party gratuities
39. Single Room Supplement
39.1 Renedian will provide single rooms for Guests who agree to pay the supplemental charge
as advertised.
39.2 Where a Guests initially booked on a “shared room” basis, and later request a Solo room,
this will be subject to payment of the solo room supplement and cannot be guaranteed at such
later time as it is dependant on room availability, as rooms are booked far in advance.
40. Media such as photo and video material taken by Guests while on tour
40.1 While on tour, all guests agree to any media, photos, videos or otherwise taken by such
Guests and then subsequently made publicly available to Renedian or the rest of the group (i.e.
via WhatsApp, text message, email message, Airdrop, Bluetooth sharing etc.), consents to
Renedian making use of this material for promotional and advertising purposes, including
images in which individual tour Guests can be recognized, without any charge for the use of this
material. Specific consent is given to use such material on any of Renedian’s official Social
Media channels, including without limitation Facebook, Instagram, YouTube, X and Linked-In,
and also on any of Renedian’s owned websites such as /.ca /.ca and /.ca
40.2 Any media produced by Renedian or its contracted third parties during any tour remains
the property of Renedian, including and copyrights associated with such media.
41. Please ensure that you have read and understood all the information that we have
provided to you, whether on our website, in your Guest portal, brochures, and/or the website,
regarding the style of our tours, and other relevant travel information.
42. Acceptance Of Trip Terms and Conditions – Every Guest understand, agree and confirm
that he/she –
42.1 will be required to sign a release and waiver form before participation in any Renedian
organized event or tour;
42.2 have read and accepted this agreement and Terms and Conditions;
42.3 is aware that motorcycling is dangerous and that traffic conditions, roads, weather and
other conditions as well as the actions of other members of the tour can increase the risks, and
further agree to accept such risks;
42.4 is an experienced, responsible and healthy motorcyclist with a valid motorcycle driver
license and in the event of such Guest being a passenger, that he/she is aware of the potential
dangers of motorcycling;
42.5 further agree and understand that the owners, operators and agents of this tour,
including Renedian, are not the guardians of any individual’s safety and that such responsibility
remains with the Guest at all times;
43. Renedian, its owners, managers, employees or sub-contractors, whether individually or
collectively, cannot be held liable in any way for any occurrence in connection with the
operation or a Guest’s participation in a Renedian tour which might result in injury, death or
other damage to any guest, a Guest’s property, family, heirs, or assigns.
44. This agreement and Terms and Condition shall be governed by the laws of Canada and any
action or motion between any party hereto shall only be brought in a court in Canada and not
in any other jurisdiction
